5 Steps to a Healthy Business Culture

By Rick Boxx To download a print version, please click here In my book, Unconventional Business, I identify five steps towards developing a healthy, ethical culture within a company or organisation. The first step is “Assessing the strength of your culture.” Years...

Marks of a Great Leader

By Robert J. Tamasy To download a print version, please click here I seem to be an information packrat. I collect articles, columns and various notes, and hang onto them for years for future reference, not knowing when or how I might use them. Recently I came across a...

What is the value of customer service?

By Robert J. Tamasy To download a print version, please click here Recently I was among nearly 500 people affected when a local medical facility decided to close a specialised care centre that had served our area for 15 years. The patients, many of whom had been going...

The Power of Admitting ‘I Don’t Know’

By Jim Mathis To download a print version, please click here I was at a business seminar where the instructor advised attendees to never say, “I don’t know.” She said a better response is, “That is a good question,” or “Let me find out...