CUSTOMER FIRST – OR SHAREHOLDER FIRST?

CUSTOMER FIRST – OR SHAREHOLDER FIRST? By Rick Boxx Jack Ma, founder of Alibaba Group Holding Limited, a pace-setting e-commerce company, and one of the wealthiest business people in China, explained his simple, straight-forward business philosophy during an interview...

THE BEST THINGS ALWAYS TAKE TIME

THE BEST THINGS ALWAYS TAKE TIME By Robert J. Tamasy It used to be said that “a watched pot never boils,” but with the advances in technology, a more current version of this saying might be, “a watched microwave never beeps.” It seems that whether in business, in...

DECIDE WHAT IS IMPORTANT, ELIMINATE THE REST

DECIDE WHAT IS IMPORTANT, ELIMINATE THE REST By Jim Mathis Having pursued professional photography for most of my adult life, there are many things I have enjoyed about it. Among them are the principles I have encountered that can be easily applied to other areas of...

A HUMBLE PRAYER WORTH PRAYING

A HUMBLE PRAYER WORTH PRAYING By Jim Langley In 2000 I read a powerful little book by Dr. Bruce Wilkinson, The Prayer of Jabez. It has had a great impact on the way I have prayed ever since. The book is based on two lines dedicated to a man named Jabez in 1 Chronicles...

THE CHALLENGE OF RETAINING CUSTOMERS

THE CHALLENGE OF RETAINING CUSTOMERS By Rick Boxx An article in the Harvard Business Review stated that on average, businesses lose 50 percent of their customers every five years, often due to poor customer service. Since both success and survival of most businesses...